SMS Alert Program
Terms of Service

These Terms of Service (“Terms”) govern your participation in the IDEnforcer SMS Alert Program (“Program”) operated by IDEnforcer (“we,” “us,” or “our”). By being enrolled in the Program, submitting your phone number for enrollment, or receiving messages through the Program, you (“you” or “Participant”) agree to these Terms.

If you do not agree to these Terms, do not participate in the Program and reply STOP to any message you receive to be removed immediately.

The IDEnforcer SMS Alert Program sends automated, recurring transactional security notifications to authorized venue staff on behalf of licensed venue operators. Messages are triggered by security events and may include:

Message frequency: Messages are event-driven. There is no fixed frequency — you receive a message only when a qualifying security event occurs at your enrolled venue. High-activity venues may generate more frequent alerts.

Not included: The Program does not send marketing messages, promotional offers, surveys, or any content unrelated to venue security operations.

Enrollment in the Program may occur through:

• Direct enrollment by an authorized venue administrator through the IDEnforcer management portal
• Affirmative opt-in through the IDEnforcer SMS opt-in page
• Written or verbal consent provided to your venue administrator

By enrolling, you expressly consent to receive recurring automated SMS text messages at the mobile number provided. Your consent is not a condition of purchase or employment. You represent and warrant that:

• The phone number you provided is your own mobile number
• You are the current subscriber or authorized user of that number
• You are authorized to enroll the number in SMS programs
• You are 18 years of age or older

If you change your mobile number, it is your responsibility to notify your venue administrator so your enrollment can be updated or removed.

After opting out, your number will be marked inactive. You will not receive further alerts unless you are re-enrolled by an administrator with your renewed consent. IDEnforcer honors all opt-out requests promptly in compliance with applicable telecommunications regulations.

IDEnforcer does not charge Participants for SMS alert messages. However, standard message and data rates from your wireless carrier may apply based on your mobile plan. You are solely responsible for any charges assessed by your carrier in connection with receiving SMS messages.

The Program is compatible with most major US wireless carriers. Message delivery is subject to your carrier's network availability, coverage area, and filtering policies. IDEnforcer is not responsible for delays, failures, or non-delivery of messages caused by carrier infrastructure or filtering.

The Program is available to US mobile numbers only. International numbers are not supported.

You agree not to:

• Provide a phone number belonging to another person without their express consent
• Use or attempt to use the Program for any fraudulent, unlawful, or unauthorized purpose
• Interfere with or disrupt the Program or its infrastructure
• Attempt to reverse-engineer, scrape, or extract data from the Program
• Use information received through the Program for any purpose other than legitimate venue security operations

IDEnforcer reserves the right to suspend or terminate your participation in the Program immediately and without notice for any violation of these Terms or applicable law.

SMS alerts may contain sensitive security information including, but not limited to, the names, identifiers, or status of individuals subject to venue security measures. You agree to:

• Treat all alert content as confidential security information
• Use alert information solely for the purpose of venue security operations
• Not share, publish, screenshot, or redistribute alert content to unauthorized individuals
• Comply with all applicable privacy laws regarding any personal information contained in alerts

Unauthorized disclosure of alert content may violate applicable privacy laws and venue security policies, and may result in removal from the Program and other consequences.

THE PROGRAM IS PROVIDED “AS IS” AND “AS AVAILABLE.” IDENFORCER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PROGRAM INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED, ERROR-FREE DELIVERY OF MESSAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IDENFORCER SHALL NOT BE LIABLE FOR:

• Failure to deliver any message due to carrier issues, network outages, or technical failures
• Delayed delivery of time-sensitive security alerts
• Any security incident or loss that occurs because a message was not received
• Indirect, incidental, special, consequential, or punitive damages of any kind
• Actions taken or not taken by recipients based on alert content

In no event shall IDEnforcer's total liability to you for all claims arising from or related to the Program exceed $100 USD.

You agree to indemnify, defend, and hold harmless IDEnforcer, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your violation of these Terms
• Your enrollment of a phone number you were not authorized to enroll
• Your unauthorized disclosure or misuse of alert content
• Any claim by a third party arising from your participation in the Program

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or the Program shall first be submitted to good-faith negotiation. If not resolved within 30 days, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, with proceedings conducted in Indiana.

Class action waiver: You agree that any dispute resolution proceedings shall be conducted on an individual basis only and not as a class, consolidated, or representative action.

IDEnforcer reserves the right to modify these Terms at any time. Material changes will be reflected by updating the effective date at the top of this page. Your continued participation in the Program following any change constitutes acceptance of the revised Terms.

If IDEnforcer makes changes that materially affect your rights, IDEnforcer will make reasonable efforts to notify enrolled Participants. If you do not accept the revised Terms, you may opt out by replying STOP to any message.

For questions about these Terms or the IDEnforcer platform, contact us through your account representative or via the IDEnforcer support portal.

For Twilio-specific inquiries regarding message delivery, visit Twilio’s Terms of Service.