Support & Documentation

Comprehensive guides for using IDEnforcer Bridge and Cloud Portal

Table of Contents

System Overview

IDEnforcer is a comprehensive ID verification and security management system consisting of two main components:

Bridge Application

The Bridge is a Windows desktop application that runs on your local computer. It connects to ID scanners (M500 or Thales document readers) and handles:

  • Real-time ID scanning and verification
  • Local data storage and management
  • Automatic upload of scans to the cloud
  • Watchlist and banlist checking
  • Profile image extraction

Cloud Portal

The Cloud Portal is a web-based interface accessible from any device. It provides:

  • View and search all scanned IDs
  • Manage watchlists and banlists
  • View statistics and reports
  • Configure settings and preferences
  • Network sharing between venues
Note: The Bridge application must be running and connected to the internet for scans to be uploaded to the Cloud Portal.

Bridge Application Setup

Initial Installation

  1. Download and Install: Download the IDEnforcer Bridge installer and run it on your Windows computer.
  2. Connect Scanner: Connect your M500 or Thales document reader to the computer via USB.
  3. Launch Bridge: Open the IDEnforcer Bridge application. The dock will appear at the bottom of your screen.
  4. Activation: The Bridge will prompt you to scan an activation QR code. Use your phone to scan the QR code from the activation portal.
  5. Verify Connection: Check the dock indicators - both scanner lights should turn green when properly connected.

Dock Features

The Bridge dock provides quick access to key features:

  • Portal Button: Opens the Cloud Portal in your browser (requires PIN)
  • Scanner Indicators: Green = connected, Red = not connected
  • Minimize: Minimizes the dock to a green icon in the corner
  • Pin/Unpin: Keeps the dock always visible or allows it to hide
  • Always On Top: Toggle to keep the dock above all other windows

Scanner Status

The dock shows the connection status of your scanners:

  • M500 Scanner: Shows green when the M500 scanner is initialized and ready
  • Thales Scanner: Shows green when the Thales SDK is initialized and ready
  • If either shows red, check that the scanner is properly connected via USB
Important: The Bridge must remain running for scans to be processed and uploaded. Closing the application will stop all scanning functionality.

Cloud Portal Guide

Accessing the Portal

  1. From Bridge: Click the "Portal" button on the Bridge dock. You'll be prompted for your admin PIN.
  2. Direct Access: Navigate to https://idenforcer.com/cloudSystem/login.php in your web browser.
  3. Login: Enter your email/phone and password, or use the PIN-based login if available.

Main Features

Dashboard

The dashboard provides an overview of your system:

  • Recent scan statistics
  • Watchlist and banlist alerts
  • Quick access to common tasks

Profiles

View and search all scanned IDs:

  • Search by name, ID number, or date
  • View profile images and scan details
  • Access individual profile pages

Records

View detailed scan records with timestamps and metadata.

Watchlist & Banlist

Manage your security lists:

  • Add individuals to watchlist or banlist
  • View network-shared lists (if enabled)
  • Set automatic alerts for list matches

Settings

Configure your system preferences:

  • Bridge Admin PIN management
  • Cloud Portal password
  • Timezone settings
  • Network sharing options
  • Data retention policies

Statistics

View detailed analytics and reports on your scanning activity.

PINs & Passwords Setup

Bridge Admin PIN

The Bridge Admin PIN is required for sensitive operations in the Bridge application, such as:

  • Opening the Cloud Portal
  • Accessing audit logs
  • Changing network settings
  • Cloud portal settings

Setting Your First Admin PIN

  1. Open Settings: In the Bridge application, click the menu icon (☰) and select "Settings" → "🔒 Admin PIN Settings"
  2. Create PIN: Enter your new PIN (4-20 digits, numbers only) in both "New PIN" and "Confirm PIN" fields
  3. Save: Click "✓ Save PIN" to complete the setup

Changing Your Admin PIN

  1. Open Settings: Navigate to "Settings" → "🔒 Admin PIN Settings"
  2. Enter Current PIN: Enter your current PIN in the "Current PIN" field
  3. Enter New PIN: Enter your new PIN in both "New PIN" and "Confirm PIN" fields
  4. Save: Click "✓ Save PIN" to update
Security Tip: Choose a PIN that's easy for you to remember but difficult for others to guess. Never share your admin PIN.

Cloud Portal Password

The Cloud Portal password is used to log into the web interface.

Setting Your Portal Password

  1. Access Settings: Log into the Cloud Portal and navigate to "Settings"
  2. Password Section: Find the "Cloud Portal Login Settings" section
  3. Set Credentials: Enter your email or phone number and create a password
  4. Save: Click "Update" to save your credentials

Resetting Your Password

  1. Forgot Password: On the login page, click "Forgot Password or PIN?"
  2. Enter Email/Phone: Enter the email or phone number associated with your account
  3. Check Email: You'll receive a password reset link via email
  4. Set New Password: Follow the link and create a new password

Portal PIN (Optional)

The Portal PIN is a separate PIN used for quick access to the portal from the Bridge. It can be set in the Cloud Portal Settings page.

Remember: You can use the "Remember me for 15 minutes" option when entering your Bridge Admin PIN to avoid repeated prompts.

Troubleshooting

Bridge Application Issues

Scanner Not Detected

  • Check USB Connection: Ensure the scanner is properly plugged into the computer
  • Check Dock Indicators: Red indicators mean the scanner isn't connected or initialized
  • Restart Bridge: Close and reopen the Bridge application
  • Check Scanner Power: Ensure the scanner is powered on
  • Try Different USB Port: Some USB ports may not provide enough power

Scans Not Uploading

  • Check Internet Connection: The Bridge needs internet to upload scans
  • Check Bridge Status: Ensure the Bridge application is running
  • Check Upload Queue: View the upload queue status in Bridge settings
  • Check Logs: Review the Bridge logs for error messages

Profile Images Not Showing

  • Check Upload Status: Verify that profile.jpg was uploaded successfully
  • Check Bridge Logs: Look for errors in the Bridge application logs
  • Verify File Exists: Check that the profile image file exists in the scan folder

Dock Not Appearing

  • Check System Tray: The dock may be minimized to a green icon in the corner
  • Click Tray Icon: Click the green IDEnforcer icon to restore the dock
  • Restart Bridge: If the dock is completely missing, restart the Bridge application

Cloud Portal Issues

Cannot Log In

  • Check Credentials: Verify your email/phone and password are correct
  • Reset Password: Use the "Forgot Password" link if you've forgotten your password
  • Check Browser: Try a different web browser or clear your browser cache
  • Check Internet: Ensure you have a stable internet connection

Portal Not Loading

  • Check URL: Ensure you're using the correct URL: https://idenforcer.com/cloudSystem/login.php
  • Check Browser Console: Open browser developer tools (F12) and check for errors
  • Try Incognito Mode: Test in a private/incognito browser window
  • Clear Cache: Clear your browser cache and cookies

Data Not Syncing

  • Check Bridge Connection: Ensure the Bridge is running and connected to the internet
  • Check Upload Queue: View the upload status in Bridge settings
  • Wait for Sync: Scans may take a few moments to appear in the portal
  • Manual Sync: Some features allow manual synchronization

General Issues

Application Crashes

  • Check System Requirements: Ensure your computer meets the minimum requirements
  • Update Windows: Make sure Windows is up to date
  • Check Logs: Review application logs for error details
  • Reinstall: As a last resort, reinstall the Bridge application

Performance Issues

  • Close Other Applications: Free up system resources
  • Check Disk Space: Ensure you have sufficient disk space
  • Restart Computer: Sometimes a simple restart resolves performance issues
Still Need Help? If you're unable to resolve an issue, contact our support team at support@idenforcer.com or call 317-376-8727.

Navigation Guides

Bridge Application Navigation

Main Menu

Click the menu icon (☰) in the Bridge dock to access:

  • View: Access past scans, gallery, and audit logs
  • Settings: Configure application settings, PINs, themes, and more
  • Tools: Access cleanup tools and other utilities
  • Help: Access help documentation and support

Dock Controls

  • Portal Button: Opens Cloud Portal (requires PIN)
  • Pin Icon: Toggle to keep dock always visible
  • Always On Top Toggle: Keep dock above all windows
  • Minimize: Minimize dock to system tray icon

Tree Icon Menu

Right-click the tree icon in the dock to access quick actions and folder shortcuts.

Cloud Portal Navigation

Top Navigation Tabs

The portal uses a tab-based navigation system:

  • Dashboard: Overview and statistics
  • Profiles: Search and view scanned IDs
  • Records: Detailed scan records
  • Watchlist: Manage watchlist entries
  • Banlist: Manage banlist entries
  • Statistics: View analytics and reports
  • Settings: Configure system settings
  • Network: Manage network connections (if enabled)

Search and Filters

Most pages include search functionality:

  • Search by name, ID number, or date range
  • Use filters to narrow results
  • Sort by various criteria

Profile Pages

Click on any profile to view detailed information:

  • Full ID information
  • Profile and webcam images
  • Scan history
  • Watchlist/banlist status
  • Notes and flags
Pro Tip: Use keyboard shortcuts in the Bridge application for faster navigation. Check the Help menu for a list of available shortcuts.

Need More Help?

If you can't find the answer you're looking for, our support team is here to help:

IDEnforcer is a product of ProSolutions Technology LLC.